Frequently Asked Questions (FAQ)
Thank you for contacting CleanGro Support.
We’re proud to provide professional chlorine dioxide systems designed for odor control,
mold prevention, and hygiene management in cultivation and post-harvest environments.
Below you’ll find answers to the most common questions from facility managers,
growers, and processing professionals — all in one place, no clicking required.
Collapsible content
What is CleanGro?
CleanGro is a professional chlorine dioxide hygiene system engineered for odor control, microbial reduction, and room resets in indoor cultivation.
How does chlorine dioxide work in grow rooms?
It is a selective oxidizer that neutralizes odor-causing VOCs and microbes, then breaks down to salt and water without harsh residues.
Is CleanGro safe around plants?
Yes. When used as directed, CleanGro treatments and storage products protect plants and finished goods without harm.
Which problems does CleanGro target?
It eliminates odor, mold, mildew, and compliance hygiene issues across grow rooms, HVAC, and storage areas.
What products does CleanGro offer?
FT Fast Release, XT Extended Release, SGR5 storage protection, and LD-55 liquid cleaner for surfaces and irrigation systems.
What is FT Fast Release?
A rapid chlorine dioxide gas deployment used to reset grow rooms and remove odors between cultivation cycles.
What is XT Extended Release?
A slow-release system maintaining background odor and microbial control in sealed unoccupied rooms.
What is SGR5?
A storage insert used in bags and totes to protect finished product from odor and microbial growth during transport or curing.
What is LD-55?
A liquid chlorine dioxide cleaner for wiping, soaking, or recirculating through irrigation lines and hard surfaces.
How fast does FT work?
Most odor reduction occurs within hours; full results appear after one full treatment cycle.
Can XT run while staff are present?
No. XT should be used in sealed, unoccupied spaces. Always ventilate before re-entry.
Will CleanGro damage metals or plastics?
No. It’s safe on stainless steel, glass, and most plastics when used as directed.
Does CleanGro leave residue?
No. It breaks down to salt and water, leaving no film or buildup on surfaces.
Can it be used in drying rooms?
Yes, with unoccupied-room protocols and proper ventilation after treatment.
Is CleanGro compatible with HVAC systems?
Yes. LD-55 can be used for duct cleaning and odor removal during maintenance.
What safety gear is required?
Wear gloves and eye protection during activation and mixing; avoid occupied spaces during gas release.
When can staff re-enter after FT?
After ventilation for 2–4 hours or once chlorine-like odor has fully cleared.
Is chlorine dioxide approved by the EPA?
Yes, it is an EPA-recognized active ingredient for disinfection and deodorization when used per label.
Does CleanGro remove mold spores?
Yes. It targets odor and spores, reducing microbial risk in grow environments.
Will storage treatment affect terpene quality?
No. SGR5 operates in the headspace and doesn’t touch or alter product directly.
How do I choose between FT and XT?
Use FT for resets and XT for maintenance control between production windows.
Can I use all products together?
Yes. FT resets, XT maintains, SGR5 protects storage, and LD-55 sanitizes surfaces.
How should I prepare a room for FT?
Seal vents and doors, remove personnel, and follow activation instructions carefully.
How long does XT last?
It can maintain protection for several days, depending on space size and air exchange rate.
Does CleanGro replace surface cleaning?
No. It complements normal sanitation and cleaning protocols.
Is special training needed?
No certification is required; just follow instructions and safety procedures.
Does CleanGro provide facility SOPs?
Yes. Custom templates and instructions are available upon request.
How do I ventilate after treatment?
Open vents and run fans until odor fully clears, usually within a few hours.
Is it approved for food-contact surfaces?
Use LD-55 as directed; rinse when required by your facility or jurisdiction.
Can staff work near treated areas?
Yes, if treatment areas are sealed and isolated properly.
What is the product shelf life?
Up to two years when stored cool, dry, and sealed from moisture.
How should I store products?
Keep sealed and dry, away from sunlight and heat sources.
What if a pouch gets wet accidentally?
Treat it as activated, ventilate the area, and dispose once spent.
Can products be shipped safely?
Yes. Unactivated kits are DOT-compliant and ship as non-hazardous goods.
Is SGR5 legal for interstate shipping?
Yes. It remains sealed and compliant for agricultural transport.
What materials are safe to clean with LD-55?
Stainless steel, glass, and most plastics. Test soft coatings first.
How often should I reset a room?
Usually between cycles or after odor or mold events.
What are common setup mistakes?
Poor sealing, clustering units too close, or insufficient dwell time.
How does it compare to bleach?
It works broader and cleaner with fewer residues and better safety margins.
Is CleanGro good for small grows?
Yes. Scale down product quantities for smaller spaces.
Can it reduce contamination risk?
Yes. Regular resets and sanitation lower microbial load across rooms.
Do I need special ventilation?
No. Standard HVAC is usually sufficient for post-treatment airing.
Will it corrode stainless equipment?
No. CleanGro is non-chlorinating and safe for stainless surfaces.
How many FT units do I need?
It depends on cubic footage. Check the label or contact support for guidance.
When should I run XT?
After an FT reset or during dark periods in sealed rooms.
Can it be used during harvest?
Use outside of harvest times; ventilate fully before re-entry.
Does it remove smoke or VOC odors?
Yes, chlorine dioxide neutralizes many odor molecules effectively.
Will it discolor materials?
No, it’s non-bleaching and gentle on most finishes.
How can I confirm effectiveness?
Measure odor reduction and cleanliness improvements after treatment.
How long until operations resume?
Usually the next shift after airing out the space.
Collapsible content
Does it handle spores in air and surfaces?
Yes, it neutralizes airborne and surface contaminants.
Can scheduling be automated?
Yes, use planned cycles between production batches.
Is it compatible with HEPA filtration?
Yes, filters complement CleanGro’s air and surface control.
Can I use it on drains?
Yes, LD-55 can be poured or flushed through drains and sumps.
Does it kill biofilm?
Yes, LD-55 helps break down biofilm in irrigation systems.
What water should I use to dilute LD-55?
Clean water with neutral pH works best; avoid organic contamination.
Can it treat cold rooms?
Yes, though reaction time may increase in cooler environments.
Can I treat large warehouses?
Yes, by dividing into zones and sealing properly before activation.
Do CleanGro products smell?
A faint chlorine-like scent may occur temporarily after use.
How does it compare to hydrogen peroxide?
It’s less corrosive and more effective at removing odor molecules.
Is it organic certified?
It’s a synthetic oxidizer; check your certification program for approval rules.
Can it be used in GMP facilities?
Yes, with documentation of SOPs and treatment logs.
Does CleanGro help during audits?
Yes, its logs and SOPs demonstrate good hygiene practices.
What records should be kept?
Maintain logs for treatment date, dwell time, and ventilation clearance.
How should treated rooms be labeled?
Post start times and re-entry instructions until the area is clear.
Do you provide training?
Yes, we offer written and remote training materials.
What if the results are weak?
Check room sealing, dwell time, and product count adjustments.
Why would odor return quickly?
Possible leaks, poor sealing, or under-dosing. Reassess setup.
Can I over-treat a room?
Overuse adds cost and time without added benefit. Follow instructions.
What if activation fails?
Replace the unit and contact support for guidance.
Do you offer onsite assistance?
Yes, remote and onsite support are available for large facilities.
What is the cost of a treatment program?
Pricing depends on facility size and frequency of treatments.
How does CleanGro compare to competitors?
It’s cost-effective, transparent, and designed specifically for growers.
Do you have distributor pricing?
Yes. Wholesale programs are available for qualified partners.
How long are lead times?
Most products ship promptly from U.S. inventory.
Do you provide SDS sheets?
Yes. Safety and data sheets are available on request.
Do you work with multi-site operators?
Yes, we help standardize hygiene programs across facilities.
What is your return policy?
Unopened, unactivated products can be returned under standard policy.
How do I order?
Contact CleanGro Support or visit our website to place orders.
What payments are accepted?
Credit cards and purchase orders are accepted for approved customers.
Do you track product usage for clients?
Usage summaries are available upon request for repeat customers.
Where is CleanGro made?
All products are formulated and packaged in the United States.
Is it environmentally safe?
Yes. It breaks down to salt and water after use, leaving no harm.
Does it require downtime?
Treatments are done during off-hours to avoid workflow interruption.
Is there a smell after use?
A light chlorine scent dissipates after ventilation.
Does it remove pest odors?
Yes, it neutralizes many biological and waste-related odors.
Can it replace carbon filters?
No, but it reduces odor load and extends filter life.
Can I treat problem zones only?
Yes, focus FT deployment in target areas as needed.
Will it affect painted surfaces?
Painted areas are generally safe; test delicate finishes first.
What bag sizes fit SGR5?
Standard turkey bags, totes, and curing containers are compatible.
How do I know storage is protected?
Odor reduction and lack of mold growth indicate effectiveness.
What are signs of under-dosing?
Persistent odor or quick odor return. Increase dwell or units.
What are signs of over-dosing?
Extended ventilation time without added benefit.
Do you provide emergency help?
Yes. Contact CleanGro Support for urgent assistance.
Can CleanGro help with audits?
Yes, with documentation that supports hygiene compliance.
Do you offer training certificates?
Yes, we can issue letters confirming completion of SOP training.
What’s the best way to start a pilot?
Run one FT reset and monitor results to adjust your program.
How quickly will I see results?
Most customers notice odor reduction after the first treatment.
Who do I contact for help?
Reach CleanGro Support for assistance or additional documentation.
CleanGro Support
support@clean-gro.com
www.clean-gro.com
662-208-8329